Privacy Policy

Effective Date: February 1, 2025

At Gray Electric & Plumbing, we are committed to protecting the privacy and security of our clients’  personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your  information when you visit our website or use our online invoice payment system. 

By using our services, you agree to the collection and use of information in accordance with this  Privacy Policy. 

Data Collection:  

We collect various types of information to facilitate your payment and provide you with quality  service. This includes: 

• Personal Information: When you use our online payment form, we collect the following  personal information: 
  • Full Name 
  • Email Address 
  • Phone Number 
  • Company Name (if applicable) 
  • Collected through our Contact US form.  
• Payment Information: To process your payment, we collect credit card details, which are  handled by a secure, PCI-compliant payment processor. We do not store credit card  information on our servers. 
• Automatically Collected Information: Our website may also collect certain technical  information, such as your IP address, browser type, and operating system, for security and  operational purposes. 

Data Usage 

We use the information we collect for the following purposes: 

• Payment Processing: To securely process your invoice payments via credit card. 
• Communication: To send you payment confirmations, invoices, and updates related to  your payment or services. 
• Customer Support: To address any inquiries, billing issues, or disputes related to your  payment. 
• Security & Fraud Prevention: To monitor transactions for fraudulent activity and ensure  compliance with applicable regulations. 
• We use your SMS opt-in data solely for providing customer assistance or addressing  inquiries.

Sharing Your Information 

Gray Electric & Plumbing respects your privacy and do not sell or rent your personal information for  any marketing with third-parties. However, we may share your information in the following cases: 

• Third-Party Service Providers: We may share your information with trusted third-party  payment processors to facilitate your credit card payment. These third parties are required  to adhere to strict security standards, including PCI compliance. 
• Legal Compliance: We may disclose your personal information if required by law or if we  believe it is necessary to protect our rights, comply with a legal obligation, or prevent fraud  or other illegal activities. 
• Gray Electric & Plumbing respects your privacy and ensures all sharing mentioned in this  policy excludes mobile opt-in and consent; opt-in information is never shared with anyone  for any purpose. We do not sell, rent, or disclose your mobile number or personal  information for any marketing purposes. 

Data Security 

We take your privacy seriously and implement appropriate technical and organizational measures  to protect your personal information. These include: 

• Encryption: All data transmitted between your browser and our servers is encrypted using  SSL technology to prevent unauthorized access during transmission. 
• PCI Compliance: Our payment processing partners comply with the Payment Card  Industry Data Security Standard (PCI DSS), ensuring that your credit card details are  processed securely. 
• Access Control: Only authorized personnel have access to the personal information you  provide, and they are required to keep this information confidential. 

Retention of Information 

We will retain your personal information only for as long as is necessary for the purposes set out in  this Privacy Policy. Once your information is no longer needed, it will be securely deleted or  anonymized. 

For SMS Opt-in: We retain your information as long as you are subscribed to our SMS service. You  may request deletion at any time. 

Your Rights 

You have the right to: 

• Access Your Information: Request a copy of the personal information we hold about you. 
• Correct Your Information: Request that we update or correct any inaccuracies in your  personal information.
• Delete Your Information: Request the deletion of your personal information, subject to  legal and contractual obligations. 
• Opt-Out: You may opt out of receiving SMS communication from us. 

Message and Data Rates may apply: Your mobile carrier may charge fees for sending or receiving  text messages, especially if you do not have an unlimited texting or data plan. Messages are  recurring and messages frequency varies.  

Contact Gray Electric & Plumbing LLC at 17802965274, admin@grayelectric.ca for HELP or to  STOP receiving messages.  

Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP to  admin@grayelectric.ca or 780-296-5274. After unsubscribing, you will receive a final SMS to  confirm you have unsubscribed and we will remove your number from our list within 24 hours.  

Cookies and Tracking Technologies 

Our website may use cookies and other tracking technologies to enhance your browsing  experience. Cookies are small files stored on your device that help us recognize you and provide  features like maintaining your session on our site. You can control cookie settings through your  browser. This excludes mobile opt-in and consent; opt-in information is never shared with anyone  for any purpose. 

Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and  the updated version will include the effective date. We encourage you to review this page  periodically to stay informed of any updates. 

Contact Us 

If you have any questions or concerns regarding this Privacy Policy or how your personal  information is handled, please contact us at:

Gray Electric & Plumbing
705076 RR61, County of Grande Prairie #1
780-296-5274
admin@grayelectric.ca