Introduction

Thank you for choosing Gray Electric & Plumbing for your service needs. By using our online invoice payment form, you agree to the following terms and conditions. Please read them carefully before proceeding with your payment.

Information Collected

When you use our online payment form, we collect the following personal information to process your payment and keep you updated regarding your invoice:

• Full Name
• Email Address
• Phone Number
• Company Name (if applicable)
• Invoice Number
• Payment Amount

This information is used solely for the purpose of processing your payment and managing your billing information. By submitting your information, you confirm that it is accurate and complete.

Payment Process

Our online payment form allows you to securely pay your invoice via credit card. To complete a payment, you will need to provide the required information, including your invoice number and the total amount due.

By submitting payment information through our website, you confirm that you are authorized to make the payment using the credit card details entered.

Payment Security & PCI Compliance

At Gray Electric & Plumbing, we take your privacy and payment security seriously. We comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure that your payment details are handled safely and securely.

• Secure Transactions: All credit card transactions are processed using secure encryption technology (SSL) to protect your information from unauthorized access during transmission.

• No Storage of Payment Information: For your safety, we do not store any credit card details on our website or servers. All payment information is processed through a secure, PCI-compliant payment gateway.

• Third-Party Payment Processors: We partner with trusted third-party payment processors that meet PCI DSS standards to handle the payment information securely.

• Fraud Prevention: To protect against fraud, all transactions are monitored, and we reserve the right to decline payments that appear suspicious or unauthorized.

Use of Personal Information

The personal information you provide, including your name, email, phone number, and company name, is used solely for:

• Processing your payment
• Sending payment confirmation and invoice details
• Contacting you regarding any issues related to your payment or account

We do not sell, share, or use your personal information for any purposes outside of managing your billing and providing customer support.

Refunds & Disputes

If you have any concerns or questions about a payment made through our website, please contact our billing department at admin@grayelectric.ca within 14 days of the transaction. Refunds are subject to review and approval based on the nature of the service provided.

Limitation of Liability

Gray Electric & Plumbing is not liable for any unauthorized transactions or breaches that occur due to issues beyond our control, such as malicious attacks or third-party service failures.

Amendments

We reserve the right to update these terms and conditions at any time. Changes will be posted on this page, and it is your responsibility to review them before making any payments.

Contact Information

If you have any questions or concerns regarding these Terms & Conditions or your online payment, please contact us at:

Gray Electric & Plumbing
705076 RR61, County of Grande Prairie #1
780-296-5274
admin@grayelectric.ca